Privacy policy

To send you a parcel we need your name, email address, delivery address and, if you give it, a phone number. NORVAHAIR stores those against your order.

Card details never touch our servers. Payment is handled by Stripe, who take the card data directly. We only ever see the last four digits and whether the payment succeeded.

If you accept analytics cookies we also collect anonymous usage data — which pages get visited, roughly where visitors come from. Decline and none of that runs.

To fulfil your order, to email you tracking, to handle returns and refunds, and to keep the financial records tax authorities require us to keep.

We do not sell your data. We do not share it with anyone except the parties who need it to get the parcel to you — our supplier or warehouse, the carrier, Stripe, and our email provider.

We only email you marketing if you actively tick the box. It is never pre-ticked, and every marketing email has a working unsubscribe link.

Order confirmations and shipping updates are not marketing and will still be sent — you need those.

Email norvahair1@gmail.com and ask. We will delete your customer record.

One exception: we have to keep the financial record of a completed order — amount, date, tax — for as long as tax law requires. That record is kept separately from your customer profile.

Two kinds. Necessary ones remember your cart and keep you signed in; the shop cannot work without them. Analytics ones only load if you press Accept on the banner.

You can decline and everything on the site still works.